Are your toys machine washable?
Not exactly. We highly recommend spot washing/ hand washing and air drying. If you would like the long explanation, please continue reading below:Any of the toys with the organic cotton and buckwheat hull stuffing will lose their shape if submerged in water. The buckwheat hulls are encased in a small pouch and if it gets too wet it will leak and stain the toy. If you accidentally washed your toy please contact us directly so we can help you out!The toys with hypoallergenic recycled polyfil will maintain their shape if they are placed in a pillowcase or an Elly Lu pouch and washed on gentle and air dried. We still recommend handwashing over this method.
How do I wash my Elly Lu toy?Use a damp washcloth with a mild detergent and wipe down the entire surface area or select spots. Then let it air dry.
Where are your toys made?
Our stuffed toys are ethically made in certified "Garments without Guilt" factories in Sri Lanka
Do you ship worldwide?
As of right now we only ship to the USA and Canada. We are working on finding worldwide shipping solutions.
Will I have to pay customs and taxes on my order to Canada?
All International customers pricing is in USD and may be subject to customs and taxes on their order. Each country has different regulations regarding this and we are not responsible for this cost. Please inquire with your local customs office for more information.
Where do my toys ship from?
We ship from the very magical California where all of your shipping dreams come true! (I know our order confirmation email states that we ship via the "Rainbow Express" but unfortunately that just isn't true...yet.) The location of California makes shipping across the US very fast and easy.
Have your products been safety tested?
Yes, all of our toys meet ASTM and EN-71 safety standards and have been tested for ages 0+. Additionally, our toys are OCS certified.
What age range are your toys suitable for?
All of our toys have been safety tested and approved for ages 0+ Don't forget to supervise infants and young children when playing with any toy! Some adults may need some supervision as well. Norman the Narwhal has been known to double as a sword when put into the hands of adult men.
My stuffed toy looks slightly different than I expected. Why is this?
It would not be the first time a picture on the internet fooled someone...(kidding!) All of our products are handmade which can also account for slight differences. If you received the wrong toy or you are unhappy with your purchase for any reason please contact us directly so we can help you out!
How do you go about donating to different non-profits/charities?
We keep records of how many of each toy we sell and donate annually to the corresponding organization.
What are the toys stuffed with?
Cupcake the Unicorn, Norman the Narwhal, Makana the Monk Seal, Tucker the Sea Turtle, Ella the Mermaid and Leialoha the Mermaid are all stuffed with organic cotton and organic buckwheat hulls.
Tug the Tiger, Rainbow the Unicorn, Edmund the Elephant, and Gemma the Giraffe are filled with polyfil reclaimed from recycled plastic bottles.
Where are you headquartered?
We spend our time between Hawaii, SoCal, and Alaska. Our items ship from our shipping center in California. We're all over the place but hey, it's 2018!
Please contact us at any time at: firstname.lastname@example.org
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